Privacy policy
All information related to client’s identity like name, contact details like mobile number, email address and all captured details related to payments will be confidential and will not be revealed at any point of time to anybody.
Cancellation and refund policy
Booked appointments can be cancelled or rescheduled prior to 24 hours of the appointment without any charge. If cancellation or reschedule is done prior to 24 hours of the appointment, the amount will be adjusted against the next scheduled appointment. In case cancellation or reschedule is within 24 hours of the appointment, it will be considered as a paid cancellation and there will be no refund of the amount paid. Clients are requested to bear this in mind when booking an appointment. It is the client’s responsibility to reschedule prior to 24 hours of the appointment in order to avoid cancellation charges. By proceeding to book the appointment, the client is agreeing to these terms.
Shipping and delivery policy
The service provider or psychotherapist will be delivering psychotherapy sessions online. Sessions will be via video calls. Completion of the session will be deemed as delivery completed. Session duration is for 60 to 90 minutes for individual and couple sessions respectively.
Terms and conditions
Clients have to be above the age of 18 to avail of therapy services.
Informed consent is necessary to begin the process. Please read the FAQ section regarding confidentiality prior to starting therapy.
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It is the client’s responsibility to ensure complete privacy at their end and to ensure there is no other person in the room with them or able to hear them.
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​Client is responsible for ensuring their digital device like mobile phone, laptop, desktop, tablet or any other device has adequate battery and a stable internet or Wi-Fi connection before logging in to the session. The service provider/psychotherapist is not liable to compensate for the session time in case the client/user has issues with battery or internet/WIFI affecting the ability to fully participate in the session.
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